faq's

OUR BOXES

Where do you source your products?

We've done our research to find the best suppliers we can for quality and affordability and we’re proud to say that at least 95% of our products are sourced in New Zealand. If you’ve got a great sustainable product that you’d like to feature on our site, we’d love to hear from you. Email us at hello@theecocollective.nz.

What packaging do you use in your boxes?

The filling in our boxes is made from shredded brown paper grocery bags sustainably sourced from within our community.

How should I dispose of the packaging?

Paper filling can be reused, recycled or composted in the garden. Our boxes can be broken down and reused or recycled in the same way.

INDIVIDUAL ITEMS

I just want one or two items - do I have to buy a whole box?

We’ll always have some individual items for sale on the website but the aim of The Eco Collective is to provide a range of products so you can give one area of your home or lifestyle an eco makeover.

It says individual items do not come in gift boxes but I’d like to order individual product(s) as a gift, can I do that?

Yes – please get in touch at hello@theecocollective.nz and let us know what you’re looking for. We're happy to help!

ORDERS AND SHIPPING

Why do I have to wait up to 14 days for delivery?

As a sustainable business we aim to reduce our carbon footprint by combining shipping of orders wherever possible, so we ask that you allow up to 14 days for your purchase to arrive.
However, your satisfaction as a customer is the most important thing to us so if you require your items sooner, please let us know by emailing us at hello@theecocollective.nz.

Do you ship internationally?

Yes, we are happy to ship boxes overseas. Shipping fees for these boxes will need to be worked out on an individual basis. Please contact us at hello@theecocollective.nz and let us know where you would like to send your items.

Can you accommodate bulk/corporate orders?

We would love to have a chat with out about this and can offer special discounts for bulk orders! Please send us an email at hello@theecocollective.nz.

 

Do you have a question about returns, refunds or something else? Please have a read of our full Terms of Service or email us directly.